Refund policy
Last Updated: June 2026
At lumirelle.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must:
- Be unused and in its original condition
- Be in the original packaging
- Not show signs of wear, damage, or misuse
- Include all accessories and components received with the product
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:
- Used makeup sponges
- Used powder puffs
- Personal care and beauty items that have been opened
- Gift cards (if applicable)
Return Process
To initiate a return, please contact our customer support team with your order number and reason for the return.
Once your return request is approved, you will receive instructions for returning the item.
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the product and packaging so we can resolve the issue as quickly as possible.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our support team.
Thank you for shopping with lumirelle.shop.